PRIVACY POLICY

Privacy Policy

AGEST, Inc. (hereinafter referred to as the “Company”) recognizes the protection and management of information in a society with advanced information and telecommunication as one of its responsibilities to society, and it regards the protection of personal information as one of the top priorities in its corporate activities. In addition, in order to ensure the implementation of this policy, the Company has formulated the following Privacy Policy, and executives and employees will strive to appropriately handle and manage personal information in accordance with this policy.

1. Acquisition, Use and Provision of Personal Information in an Appropriate Manner

The Company shall identify the Purpose of Use within the scope necessary for its business operation and shall acquire, use and provide personal information in an appropriate manner. The obtained personal information shall be used only within the scope of the purpose of use and measures shall be taken to prevent use for other purposes.

2. Compliance with relevant laws and guidelines

The Company shall comply with the laws and regulations concerning the handling of personal information and the guidelines and other standards established by the State with regard to the personal information handled by the Company.

3. Matters concerning safety management measures

The Company will take reasonable safety measures and take corrective measures against risks such as leakage, loss, or damage of personal information.

4. Response to inquiries and complaints

The Company will respond without delay to requests for disclosure, correction, deletion, suspension of use, and complaints and inquiries of personal information in its possession.

5. Continual improvement of the personal information protection management system

We will continue to review and improve our personal information protection management system.

6. Revisions to the policy on the personal information protection

The Company may revise the contents of this Policy as necessary in order to protect personal information and to comply with revisions to laws and regulations. In this case, the revised policy will be applied from the date of publication of the revised version.

Established: May 14, 2018
Date of final revision: April 1, 2021

AGEST, Inc.
Representative Director, President & CEO Yasumasa Ninomiya

Handling of personal information

Date of revision: October 01, 2023

1. Purpose of use of personal information

Personal information obtained by the Company shall be used for the following purposes: When obtaining personal information, if the purpose of use is specified separately to the individual, such personal information shall be used for the purpose specified at the time of acquisition.

(1) Personal data subject to disclosure

① Personal data obtained directly from the individual

Information for freelancers

・For the purpose of guiding and providing services and related information
・For business communication, business negotiations, discussions, and other related procedures
・For the conclusion and execution of contracts
・To manage information on business partners and transaction details
・In response to inquiries
・For provision to a third party (Customers, etc. in outsourcing, etc.)
※Such third parties may use the information within the scope of reasonable purposes at the customer’s resident location.

Information on applicants for job offers

・For the purpose of providing or communicating information of employment and others to applicants
・For the implementation and management of recruitment services

Information of executives and employees of the Company

・For business communication
・Selecting and assigning projects (for example, skills information, etc.)
・For managing facilities and equipment, etc.
・Personnel management
・For labor management
・For determining and paying wages, bonuses, and other remuneration, tax processing, and social insurance-related procedures
・For the provision of welfare
・For health and safety, health care, and disease prevention
・For the purpose of responding to labor-related laws and regulations concerning retirees and other necessary communications
・For provision to a third party (To clients who dispatch staff, Customers, etc. in outsourcing, etc.)
※Such third parties may use the information within the scope of reasonable purposes of temporary employment or stationing at a customer’s site.

Information obtained by receiving inquiries

・For responding to inquiries (including information on inquiry services, etc.), checking and recording them
・For non-personally identifiable forms of statistical material

Information obtained in connection with a request for disclosure, etc.

・For investigation to the extent necessary for a request for disclosure and identification of the person in question, and response to the request

Information on participants in educational programs sponsored by the Company

・To use the information to the extent necessary for the operation of various programs
・To use the information to the extent necessary for the introduction of our services, proposals, and information on the holding of various programs, etc.

(2) Personal information not subject to disclosure

Information on inquirers obtained in the course of call center outsourcing services

・To perform call center operations entrusted to us.

2. Purpose of use of the Retained Personal data

Personal data (personal information subject to disclosure)* held by the Company will be used for the same purposes as those listed in (1) of “Purposes of Use of Personal Information” above.

※Retained personal data (personal information subject to disclosure) is personal data for which we have the authority to respond to all requests for disclosure, correction, addition or deletion of content, suspension of use, deletion, and suspension of provision to third parties, and for which the public interest or other interests would be harmed if its existence or nonexistence were made clear.

3. Entrustment of Handling of Personal information

The Company may entrust the handling of personal information in whole or in part within the scope of the purpose of use. In the event of consignment, we will appropriately supervise the consignee by concluding an agreement with the consignee regarding the handling of personal information.

4. Provision of Personal information to Third Parties

The Company shall not provide personal information to any third party without obtaining the prior consent of the individual except in accordance with laws and regulations.

5. Voluntary Provision of Personal Information

It is a voluntary choice for each individual as to whether to provide their personal information or not, but in cases where you choose not to provide your personal information, the outcome may not be one that fully meets your expectations (for example, we may not be able to respond to your request).

6. Procedures for Responding to Requests, etc. for Disclosure, etc. of Retained Personal data

Individuals may request disclosure of retained personal information*. The Company accepts requests for disclosure of retained personal information as follows.

※Request for Disclosure, etc. means a request for notification of the purpose of use of retained personal data, a request for disclosure, correction, addition or deletion of content, suspension of use, erasure or suspension of provision to a third party of retained personal data, or a request concerning disclosure of records provided to a third party.

（1）How to entry and contact

Please attach the necessary documents to the prescribed application form and send it by postal mail (mail that can confirm the delivery record) to the “Personal Data Inquiry Desk” below.

※The fee for mailing the application form is to be borne by the customer.
※We would appreciate it if you could write “Application for Disclosure of Personal Information Enclosed” in red ink on the envelope.
※Please note that we will not accept requests for direct visits to the office of the Company.

（2）Documents to be Submitted, etc.

(a) Request Form for Disclosure, etc. of Retained Personal Data
(b) Agreement regarding handling of personal information
(c) Documents verifying that the applicant is the principal or proxy
(d) Postage stamps equivalent to the commission (When applying for a response that requires a fee)

（3）Documents to verify that the person who makes the Request for Disclosure, etc. is the principal or agent

(a) Cases of Request for Disclosure, etc. by Principal
　A copy of the following identification documents shall be submitted.
　①Identification documents sufficient for one of the following
　　A copy of the identification document with a facial photograph issued by a government agency, such as a driver’s license, passport, residence card, or individual number card (face containing the individual number is not required).
　②Identification documents required for two different froms among the following
　　A copy of the identification documents without a facial photograph issued by a government agency, such as a health insurance card, pension record, etc.
(b) Cases of Request for Disclosure, etc. by Agent
　If the person making the Disclosure Request, etc. is a legal representative of the person, such as a minor, or a voluntary representative designated by the person, the following documents shall be submitted.
　①Documents confirming the right of representation
　　(i)Case of a legal representative
　　　・In the case of a minor: A copy of the person’s family register or a copy of the insurance card with dependents listed.
　　　・In the case of an adult ward: matters to be certified as prescribed in Article 10 of the Act on Registration of Guardianship, etc.
　　(ii)Case of a voluntary agent
　　　・A letter of attorney and a certificate of registration of the applicant’s seal impression.
　②Documents for Identification of Agent
　A copy of the identification documents listed in (a) above shall be submitted with respect to the agent.

（4）The amount of the fee for a response that requires a fee

There are two types of responses that require a fee.
・When requesting “notification of the purpose of use” of personal data held by the Company
・To request the “disclosure” of personal data held by the Company
The amount of the fee is 1,000 yen per request (including tax and postage for returning the request by mail).

※Please enclose postage stamps in the amount equivalent to the fee with the submitted documents.
※If the fee is insufficient or not enclosed with the submitted documents, we will inform you of this. Please note that if the fee is not paid by the date specified by us, it will be assumed that no request for a response requiring a fee has been made.
※Please note that the fee will not be refunded even if the request cannot be met.

7. Measures taken for security control of retained personal data

（1）Formulation of Basic Policy

To ensure the proper handling of personal data, we have formulated basic policies regarding “compliance with relevant laws, regulations, guidelines, etc.” and “response to inquiries and complaints.

（2）Establishment of Rules for Handling Personal Data

The Company has established regulations related to the protection of personal information by stipulating the handling of personal data at each stage of acquisition, use, storage, disposal, etc.

（3）Organizational Safety Control Measures

In addition to appointing a person responsible for the handling of personal data, the Company clarifies the divisions that handle personal data and the scope of their handling, and establishes a system for reporting any nonconformity (such as facts or signs of violation of the Personal Information Protection Law or personal information protection-related regulations) to the responsible person.

（4）Personnel Safety Control Measures

Regular training is provided to directors and employees on points to keep in mind regarding the handling of personal data.

（5）Physical security control measures

The office has access control and measures to prevent unauthorized persons from viewing personal data in areas where personal data is handled.

（6）Technical safety control measures

A system is in place to protect information systems that handle personal data from unauthorized external access or unauthorized software.

（7）Understanding the external environment

We implement safety control measures after understanding the external environment. For details, please contact the “Personal Information Inquiry Desk.

【Person responsible for the management of personal information】
Administration: Director, Executive Vice President & CFO
Business Unit: Senior Managing Executive Officer & CRO

【Contact for Personal Information】
AGEST, Inc.
Personal Information Inquiry Desk
〒112-0004 7-27, Koraku 1-chome, Bunkyo-ku, Tokyo
Koraku Kashima Building 4F
e-mail: